Shipping Policy

Welcome to Faktorova! We are committed to delivering your products efficiently and safely to your doorstep. Please review our shipping policy below for detailed information regarding our processes and services.

Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification via email when your order has shipped, which will include tracking information.
  • Please note that during peak seasons, sales events, or unforeseen circumstances, processing times may be slightly extended. We appreciate your patience.

Shipping Methods and Costs

We offer various shipping options to best suit your needs. Shipping costs are calculated based on your order total and chosen shipping method, and will be displayed at checkout before you complete your purchase.

Domestic Shipping (United States)

  • Standard Shipping:

    • Estimated delivery: 5-7 business days after processing.
    • FREE for orders totaling over $50.00.
    • For orders under $50.00, a flat rate of $5.99 applies.
  • Expedited Shipping:

    • Estimated delivery: 2-3 business days after processing.
    • A flat rate of $15.99 applies, regardless of order total.

International Shipping

Faktorova proudly ships internationally to the United States (US) and various countries within the European Union (EU).

  • International shipping costs and estimated delivery times vary significantly based on the destination country and will be calculated and displayed at checkout.
  • Customs, Duties, and Taxes: Please be aware that international orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient. Faktorova (rasomi.top) is not responsible for any additional customs and taxes applied to your order, nor do we have control over these charges. We recommend contacting your local customs office for more information regarding your country’s policies.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to check the status of your order directly on the carrier’s website.

  • Please allow up to 48 hours for the tracking information to become available and update after receiving your shipping confirmation.

Lost or Damaged Packages

  • If you receive a damaged package, please contact us immediately at [email protected], providing your order number and photos of the damage to the item(s) and packaging.
  • If your order hasn’t arrived within 10 business days for domestic shipments (or the estimated international delivery window) from receiving your shipping confirmation email, please contact us at [email protected], and we will investigate the matter promptly.

Contact Information

For any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact us:

  • Email: [email protected]
  • Phone: 520-808-8835
  • Address: Faktorova, 4259 Polk Street, Tucson, AZ, US

Thank you for shopping with Faktorova at rasomi.top!

This Shipping Policy is effective as of June 11, 2024.